About Mynewsdesk and your Customer Success team
Mynewsdesk was born out of the quest to find a faster and more effective way to allow companies to share their stories with the right people. With journalistic and web backgrounds, the founders came up with the idea of creating a platform that would increase engagement between companies and their most important influencers. Mynewsdesk is designed to be the command centre from which a company can manage all its communications. Our objective is simple; to help you tell your story.
This user manual contains everything you need to know about how to use Mynewsdesk. Click on the top left for the manual contents and select your subject. Click the right arrow to surf across the contents then click on the down arrow to dive into that subject in more detail. The manual is divided into six sections.
1. Newsroom. Set all your default settings here.
2. Publish. Publish your material.
3. Network. Create and manage your own contact lists.
4. Explore. Listen to trends and expand your network.
5. Analyze. Analyze your newsroom activities
6. Hosting your Newsroom
Your customer success team
Heather Sophia Athié
heather.athie@mynewsdesk.com
Heather is your account director and runs quarterly review sessions with our clients. She will be your contact for strategic decisions relating to your newsrooms and communications plan, can help with integration, archive transfers, content ideas and account upgrades. Get in touch with her to schedule in your review sessions!
Emilia Villegas
emilia.villegas@mynewsdesk.com
Emilia is your customer success manager and is here to help you get fully trained and integrated into your website. She can help with your day to day queries and runs booster training sessions to keep you up to speed. Get in touch with her to schedule a refresher of the platform!
There are many ways to get in touch with us, you can:
1. Email Emilia and Heather directly
2. Email our client services team at support@mynewsdesk.com
3. Use our online chat feature on the bottom right. This feature is visible under the "Dashboard" tab when you are logged in to your newsroom
4. Tweet us at @Mynewsdesk_UK
5. Phone our office on: 0207 029 5794
6. Drop in and say hi! Our address is:
Mynewsdesk, 11th floor
Nexus building, 25 Farringdon street, EC4A 4AB
Have a look at our walk and talk promo video:
What Some of Our Customers have said:
Cathrine from L'Oreal
Jacintha from Cisco Services
Ruth from Fred.Olsen Cruise Lines
Rica from Shazam
Juhani from Deski
Adam from Costa Coffee
Måns from Eurofound
Glen from Eurosport
Charlotte from Bamfonden